How It Works

Although our service is customized for each advisor depending on their business structure and needs, one could expect the following support at each commitment level:

25 hours per month – Money movement, paperwork submission and tracking, CRM/database management, various ad hoc tasks

50 hours per month – Paperwork prep, interaction with clients on various activities/follow up, compliance, plus all of the 5 hour per week tasks

100 hours per month – Phone support, trading, financial planning, marketing, workflow creation, plus all the 10 hour per week tasks

You will be assigned a main point of contact with our service. This ensures we deliver the highest level of service possible to you and your clients. Your main point of contact will get to know you, your firm and your clients to deliver an exceptional service experience.

The ability for us to manage workflow and deadlines is monumental to our success. Therefore, we encourage ongoing communication with a proactive focus. This can be accomplished through the phone, email or your preferred CRM system. We are masters with Redtail CRM.

We work off your guidance. If you would like us to interact with your clients, it is something we do on a consistent basis for other advisors. In fact, some advisors list us as an extension on their phone system and included our picture(s) and profile on their website. We’ve found that the ability to interact with clients to relieve the advisors has had a positive impact on their business.

Our team is well versed on NetX360, Albridge, Redtail, Laser App, Docupace, Morningstar, MoneyGuidePro, and many proprietary systems as these are systems that we utilize every day. In fact, we have sent several associates to Redtail University in order to get a deeper understanding of the system.

We will provide you with an invoice at the beginning of the month which can be paid online via ACH or by check. At this time, we do not offer credit cards as a form of payment but continue to research this as an option.

With our industry knowledge, systems experience and understanding of the back-office functioning of each B/D, we have the ability to make your practice more efficient through: the reduction of NIGO’s, managing the relationship with your home office, research items with product companies and manage your CRM all from day one.

We pride ourselves in three areas 1) Tasks you do not know how to do, 2) Tasks you don’t enjoy doing and 3) Tasks that don’t make you money.

Our client service associates undergo a robust training process to ensure your work is done efficiently.

After an agreement is signed, the path to onboard is short and simple. If you are with a Cetera branded B/D, we will have you sign an access form which our team will submit and track. From there, we will coordinate an onboarding call with you and establish a weekly meeting to keep lines of communication open. Next step, assign tasks to your main point of contact and relax knowing that we will handle the administrative needs of your practice.